Visana Soft Solutions

AGENTS ON DEMAND
Visana utilizes highly educated and trained professionals with knowledge of the most common industry systems. With around-the-clock access, Visana provides customers the flexibility and scalability to ramp up staffing needs quickly – truly living up to the name, VISANA THE BEST OF ITS KIND.

Service Agents - Visana’ Service Agents are educated, professional contact center agents experienced in problem solving and solutions–matching skills to aid industries in increasing their end-customer satisfaction. These agents average 8.5 years of experience and have knowledge of specific products and industries that helps you deploy them quickly and reduces the number of repeat calls for resolution.

Specialized Agents - Visana’ Specialized Agents are professional contact center agents experienced in industries that require specialized, unique needs. These agents already have knowledge of specialized software, policies, and procedures which will reduce training time and capital investments to make agents compliant.

Technical Agents - Visana’ Technical Support Agents are seasoned call center professionals experienced in a wide-range of industries to provide accurate, timely resolutions for customers. The industry knowledge of our agents reduces average call time to provide resolution, thereby reducing overall call center costs.