 |
PROPOSED
SOLUTION.
|
  Challenges of a Customer Interaction Center at an Operational Level.  Multi-skilled workers Differentiation of customer segmentations Prioritization of nature of customer
inquiries Different proficiencies of workers Multi-media contact from customers Service levels Workload balancing of workers Specialty skills Staffing for skills Manual movement of workers |
Home | Corporate Values of Visana | Management Team | Avaya | Connectivity | Partners
Proposed Solutions | Solutions | Market Focus | Careers | Photo Gallery | Route Map | Contact Us | Site Map All Rights Reserved. © 2008 V I S A N A S O F T S O L U T I O N S |