Avaya Contact Routing Software

VAL Board
  Built-in Announcement Board
  20 minutes voice storage per gateway
  128 announcements
  16 channels, with simultaneous connections of 1550 callers.
  Voice Stored in .wav format
  Facility to backup, restore & manage
 For Playing
  • Informational Announcement
  • Prompting Announcements
  • Delay Announcements
BCMR Desktop Reporting Deployment Architecture
  Windows 2000 or XP Server and Clients
  Supports up to 200 Agents
  1, 5 or 10 Supervisors (requires proper hardware USB key according to the license purchased)
  Single ACD and Single Server Configuration

BCMR Desktop
  BCMR Desktop Deployment Architecture
  Real Time Graph Reports
  Real Time Pie Reports
  Real Time Textual Reports
  Time Trace Reports
  Wallboard Displays
  Historical Reports

Solution Benefits
  Latest Technology Architecture with Distributed Gateways. Fast Deployment of Remote Locations – Very helpful in Piloting services
  Real Time Graph ReportsGrowth Capabilities – Scalable up to 450 Seats
 Seamless expansion to other locations (up to 50 locations)
  Support for Disaster Recovery & Local Survivability
 Advanced and Flexible routing options
  Modular Contact Center Applications
  Customer Support

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